![]() Subscription Canceled - This email is sent to customers when their subscription is scheduled for cancellation either by themselves or the store owner.Subscription Pricing Updated - This is sent when a customer's subscription has its price or billing period changed, e.g.Subscription Plan Updated - Customers receive this email when their subscription plan is upgraded or downgraded to a different plan.Subscription Started - This email is sent to customers when their subscription originally begins.Depending on your preference, you can disable Reflow's notifications or leave them enabled to send both Reflow and Paddle emails.įor Stripe integrations, only the Reflow notifications described below are sent. If using subscriptions with Paddle as a payment provider, keep in mind that Paddle's system emails cannot be disabled. It contains the gift card code and instructions on how to use it. Gift Card Purchased - The email sent to customers when they buy gift card products.It contains download links for each product. Digital Downloads - The email sent to customers when they buy digital products.This type of email can be sent manually when changing the order fulfillment status to ready for pickup. Order Ready for Pickup - An email for letting know customers their local pickup order is ready to be collected.This type of email can be sent manually when changing the order fulfillment status to shipped. Products Shipped - An email notifying customers that the products from their order have been shipped.For orders with custom payment methods, you can send this email manually when changing the order payment status to paid. Successful Payment - The email customers receive when the payment transaction for their order has been completed.It informs them that their order was received but payment is still pending. Processing Payment - This email is sent when customers pay via Stripe using an asynchronous payment method that takes time to process, like SEPA, ACH and Sofort.It provides instructions on how to complete the payment. Order Placed - Customers receive this email when they place an order with a custom payment method selected.Each event can be enabled or disabled based on your preferences. In the Notifications Settings page you can view all the events that Reflow sends emails for. ![]() Reflow offers the option to send automated emails to your customers when they place an order, complete payment or do other interactions with your store.
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